Target-Driven Government Jobs, Please !

Its been 17days since we paid the deposit and got the Registration done at BSNL, Jayanagar Office. I wonder how many more days we'll have to use this shitty TATA Indicom connection.
Called the Junior guy - Siddhappa more than 25 times out of which i have spoken to him 5 times.Finally, today i spoke to him and told him i will take back the deposit and he says, "Hain Madam, Koi problem nahi hai" Just because they are sitting there without the care of being chucked out too easy, they are just NOT bothered !Initially, i was promised a connection within 7 days. Thats when they got the money !Then, after no sign of the linemen here, i got the numbers and called the JR. Line Man - Sidhappa. Again for 2 weeks i kept getting answers that it will be done in 2-3 days. Now when i questioned him about his 2-3 day promise he says : "Koun Bola 2-3 din lagega ?" I was zapped ! How easily can some one refuse his uttered words - And you can't even do anything about it the calls were't tapped !Now the complain goes a level higer to Sidhappa's Boss - JAVALI. When i asked why so long, he said cable problem, like we would understand what it is !!Finally, when asked how long ? Can i get a date or the wait is indefinite ? He says: call me tomorrow on my office number. :) Like i am left with no other work than tracking and calling these BSNL guys !I asked again, How long will it take ?He says: If the duration is abnormal, you will recieve a letter.
Please define Abnormal duration for me :/